Frequently Asked Questions
Q.How long will the shipping take?
A.normaly will take about 10-15 days,all of our items are imported from the discount outlets oversea,the international transit will take some days.
Q. Can I return my package ‘Return to Sender’?
A. ‘Return to Sender’ is NOT an authorized return method. Any shipping charges incurred will be at customer’s expense. Packages must be returned prepaid; we do not accept COD deliveries. We recommend that you use insured parcel post or priority mail for return shipment.
Q. How long do I have to Return or Exchange an item?
A. If you are not satisfied with your purchase, you can return most items in their original and unworn condition within 15 days for a refund or exchange. (Shipping and handling fees are not refunded). Please note that we must RECEIVE your return within 15 days of your original sales date. Items must be returned in their original condition.
Q. Can any items not be returned?
A. Yes. Engraved, personalized, photo, monogram, name and initial, and clearance items are not returnable or exchangeable.
Q. How long will my return or exchange take?
A. Refunds are processed within 10 business days after receiving the return or exchange.
Q. Do you have an actual store I can come visit?
A. No, We are only an online store. If you would like to return or exchange an item you must send it back in the mail.
Q: Do I have to return the free gift?
A: The free gift is based on the total of your order. If your return drops below the total required minimum, you are no longer entitled to a free gift. If you decide to keep the gift, you will be charged the value of the gift.
Q. It’s been over 15 days. Can I send back my item for a refund or exchange?
A. Items returned after 15 days from date purchased may not be accepted unless authorized. If the order is shipped back to you and you choose to reject that returned shipment, Eve’s Addiction reserves the right to deny chargeback, liquidate merchandise, and charge for additional incurred shipping. Returns that are accepted past the allowed time will only be eligible for exchange.
Q. Do I have to pay shipping for my return?
A. Yes, customers are responsible for the cost of shipping items back to Eves Addiction. If your item is received defective or broken then please call customer service about a return or exchange.
Q. What if I lost my invoice / return exchange form?
A. Please call customer service so that we can email you an invoice. Print out the invoice and you can use that to send back your return/exchange.
Q. What if my exchange has a price difference?
A. If your exchange is priced lower than the original item ordered, we will refund that difference to you in your original form of payment. If your exchange is priced higher than the original item ordered, you must include a form of payment (credit card number & expiration date, check, or money order) for the price difference.
Q. How will I know when my exchange item has been shipped?
A. Once your exchange request has been completed an email will be sent to your email address on file.
Q. How will my refund be issued?
A. Your refund will be issued in the form of payment you originally submitted for the purchase.
Q. Why was I refunded minus shipping?
A. Any orders that are sent out with free shipping and are returned for a refund and/or exchange are subject to shipping and exchange adjustments. If your order total drops below the threshold for free shipping you will be charged the correct amount for the shipping level you received with your order total.
Q. I returned multiple items from different orders. Why don’t my refunds show up all together?
A. Your returns from differing orders are processed separately, as each one of them has a different order number. As your refunds are processed you will see them reflected on your card statements.